FAQs

• Repair Information

Additional Support

If the support information in this section doesn't help you solve your issue, you can contact a USR Help Desk Technician directly.

Manuals and other Documents

• Quick Start Guide (PDF)
• User Guide (PDF)
• USR803513 Declaration of Conformity (PDF)
• Data Sheet (PDF)

Video

• How to install a SIM Card
• USR3513 Getting Connected
• How to Upgrade Firmware

OS Compatibility

Product is operating system Independent and is compatible with all current Windows, Macintosh, and Linux operating systems

Firmware

The following upgrade process takes 12-13 minutes.

1. Download the following file to a temporary location on your computer's hard drive.
2. Do NOT extract the contents of the zip file.
3. Open the Gateway's embedded Graphical User Interface (GUI)
   1. In a web browser, enter the gateway's IP address. The default IP address is 192.168.10.250
   2. At the login screen, enter the gateway's login credentials. The default Username is admin and password password.
   3. Choose Administrator on the menu bar.
   4. Select F/W Upgrade.
   5. Click the Choose File button*.
   6. Navigate to the folder where the zip file is located, and choose the file with the .zip suffix.
   7. Click the Open button.
   8. Click the Upgrade button*.
   9. The Gateway will then load the firmware and reboot.

*Note: When loading system firmware, use the Select File buttons; when loading radio firmware, use the Radio Firmware Select File buttons.

Firmware Archive